The Calm Heart; Mastering Conflict Resolution with Confidence

The Calm Heart Masterclass is a one-hour introductory webinar providing a practical foundation for educators seeking to navigate conflict with confidence. Designed as a gateway to The Calm Heart training, this session introduces key frameworks and embodied practices to help school staff de-escalate tensions, regulate emotions, and lead difficult conversations effectively.

The masterclass includes:

• Understanding conflict through a trauma-informed lens: Recognizing how stress impacts the brain and behavior in both staff and students.
• In-the-moment self-regulation techniques: Practical tools to stay calm, grounded, and responsive when feeling triggered, overwhelmed, faced with confrontation, or needing to share a withhold.
• Access to the C.O.N.N.E.C.T. & G.R.O.W. framework: Structured approaches for facilitating difficult conversations with clarity and care.
• Key practices from Authentic Relating influencing personal and cultural change to transform conflict dynamics.
• Introduction to the "Not-So-Merry-Go-Round" of Conflict from Cinnie Noble's CINERGY Conflict Coaching Model and how we can map conflict.

What makes this masterclass unique? Embodied learning. Beyond just theory, participants will practice regulation techniques, sharpen their conflict responses, and build resilience - ensuring they leave not just informed, but empowered.